sbibetPrivacy Policy

This page describes what we collect when you use sbibet and how we keep that data protected. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our games, we collect certain information. We safeguard it using encryption and access controls, and we share it only with processors necessary to run our platform.

Our sbibet privacy practices comply with applicable data-protection law in the jurisdictions where we operate. We do not sell your personal data to marketers. We do not track you across unrelated websites. Your account information remains yours, and you retain the right to request what we hold, correct errors, or request deletion subject to legal obligations.

This policy covers data collection, use, retention, third-party sharing, cookies, and your rights. If you have questions after reading this page, contact our support team via live chat in the sbibet app or email us directly.

What Data We Collect on sbibet

We collect information you provide directly and information we gather automatically as you use sbibet. Direct collection includes:

• RegistrationYour full name, email address, phone number, date of birth, residential address
• Identity verificationScanned copy of your government ID, passport, or national ID card
• Payment informationYour e-wallet username (DANA, e-wallet, mobile banking, local payment, online payment) or bank account details (e-wallet, mobile banking, local payment, online payment) used for deposits and withdrawals
• Support communicationsMessages you send via live chat, email, or in-app support tickets
• Game activityEvery bet you place, game you play, and result you receive (logged for your account history and our records)

Automatic collection includes device information (phone model, operating system, app version), IP address, browser type, and general geographic location (country or city level). We use this to detect fraud, optimize our sbibet app performance, and comply with regional access restrictions. We also collect standard web analytics—which game categories you visit, how long you spend in each section, which payment methods you explore.

How We Use Your Data on sbibet

We use the data we collect to:

• Operate your accountVerify your identity, authenticate your login, store your balance and transaction history
• Process paymentsRoute your deposit instructions to your chosen payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank) and confirm receipt; process withdrawal requests back to your original payment method
• Deliver games and servicesStream live-dealer tables, log your game results, calculate payouts, manage bonuses
• Detect fraudIdentify suspicious login patterns, duplicate accounts, or unauthorized access attempts
• Comply with lawRespond to regulatory inquiries, law-enforcement requests, or court orders as required
• Improve our sbibet platformAnalyze anonymized usage patterns to optimize app performance, add features, and fix bugs
• Communicate with youSend account notifications, bonus updates, support responses, and service changes

We do not use your data for marketing purposes outside sbibet (no third-party advertising networks, no resale to list brokers). We do not track your browsing on other websites. We do not profile you for discriminatory purposes.

Third-Party Processors and Data Transfers

Our sbibet platform relies on third-party service providers to operate safely and legally. These processors include:

Payment processors

Companies that connect us to e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks (local payment, online payment, e-wallet, mobile banking) to authorize and settle your transactions.

Cloud hosting

Server providers that store your account data, game logs, and transaction records in encrypted databases.

Fraud detection

Third-party services that analyze patterns to flag suspicious activity and protect sbibet against abuse.

Support platforms

Chat and ticketing systems that store your support conversations so our team can assist you across sessions.

Each processor operates under a data-protection agreement that requires them to use your data only for the stated purpose and to keep it confidential. We do not permit them to resell your information or use it for their own marketing.

Our server infrastructure may be located outside your country. If you access sbibet from Jakarta, Bandung, Surabaya, Medan, or Semarang, your data may be processed by servers in other regions. We ensure all transfers comply with data-protection law and apply encryption in transit.

Cookies and Tracking on sbibet

We use cookies to keep you logged into sbibet across sessions and to remember your preferences (stake amount, game category, language). These are essential for platform function—without them, you would re-authenticate every time you refresh the page.

We also use analytics cookies (via Google Analytics or similar tools) to understand how many users visit our games during Liga 1 season or Piala AFF tournaments, which features are most used, and where technical issues occur. These cookies do not identify you personally; they track aggregate behavior only.

We do not use third-party advertising cookies. If you see advertising for sbibet outside our domain, that is placed by our marketing team on other publishers' sites—your visit to those sites does not feed data back to sbibet.

Your Rights Regarding Data on sbibet

You have the right to:

• AccessRequest a copy of all data we hold about you, including your account details, transaction history, and identity documents
• CorrectAsk us to fix inaccurate information (e.g., misspelled address)
• DeleteRequest deletion of your account and associated data, subject to our obligation to retain records for legal compliance (typically 5-7 years)
• Restrict processingLimit how we use your data pending your review or dispute resolution
• Data portabilityReceive your data in a structured, machine-readable format so you can transfer it elsewhere

To exercise any of these rights, contact our support team via live chat in the sbibet app or email us. We respond to requests within 30 days. If your request involves deletion, we retain your data as required by anti-money-laundering law and fraud investigation but mark your account as closed.

Data Retention on sbibet

We retain your data for as long as your account is active and for a period after closure. Our retention schedule:

• Account data (name, email, address, ID)Retained for 7 years after account closure for anti-money-laundering compliance
• Transaction recordsRetained for 7 years to document financial activity and resolve disputes
• Game logs and resultsRetained for 1 year for audit purposes; older logs may be archived or deleted
• Support ticket historyRetained for 2 years to maintain service records
• Analytics and device dataAggregated and anonymized; individual device logs deleted after 90 days

If we are required by law to retain data longer (e.g., a regulatory investigation), we hold it for the period mandated by that law.

Security and Data Breach Response

We protect your data using industry-standard encryption (TLS 1.2 or higher for data in transit, AES-256 for data at rest). Access to your account information is limited to sbibet staff with a legitimate business need. We conduct regular security audits and penetration tests to identify vulnerabilities.

If we discover a data breach affecting your account, we notify you as soon as possible via email and in-app notification. We provide details about what was compromised, steps we took to contain it, and measures to protect you going forward. We do not delay notification to investigate; your awareness is our priority.

You are responsible for keeping your sbibet password confidential. If you share your password or someone gains unauthorized access to your account, contact support immediately. We will audit your account activity and freeze it pending verification if needed.

Jurisdiction and Policy Updates

Our sbibet services operate in jurisdictions where online gaming is legally permitted. This privacy policy is governed by the laws of the jurisdiction in which we operate. If you access sbibet from multiple jurisdictions, local data-protection law may apply in addition to our policy.

We may update this privacy policy from time to time. Material changes (e.g., new data uses, new third-party processors) will be communicated to you by email or in-app notification at least 30 days before taking effect. Your continued use of sbibet after that date means you accept the updated policy. If you disagree with changes, you may close your account and withdraw your balance within the notice period.